PAYMENT POLICY * LABOR RATES * TRIP FEE
Payment is due at time of service for each trip. If parts are needed to continue repairs, the parts are to be prepaid on the first trip, including shipping fees if known. If return trip(s) are needed to complete repairs, each trip is to be paid at time of service. Our technician is able to print an invoice showing the breakdown of what is being charged.
We process warranty claims for Extended Warranty, Appliance Warranty and Insurance Claims. The higher labor rate is to cover the additional office time it takes to call in the claim, get authorization and order the parts. There are many forms to fill out, parts to return, and the long wait period for the warranty payment.
Our labor rate is set to cover our company overhead, the technician’s wages and the wages of the office staff. Our labor rate is within the guidelines of the industry standard for West Texas.
MOBLIE SERVICE:
We charge accordingly per the spader flat rate manual just like the automotive industry. minimum of one hour on the first trip. Trip Fees are billed separate - not part of the Minimum One Hour.
INSHOP SERVICE:
We charge accordingly per the spader flat rate manual just like the automotive industry.
TRIP FEES
Trip Fees are calculated using Google Maps & Round Trip Miles. Our rate is set to compensate the technician’s travel time, the fuel expense and wear and tear on the vehicle. The work truck gets 12 MPG. For jobs located at a distance, it takes two or three jobs to break even. For that reason, trip fees are not split or shared between customers in the same resort. If a return trip is needed to complete repairs, the return trip is reduced 25%. Return trips get billed actual labor.
Trip Fees are Calculated as follows:
0 to 15 Miles Round Trip: $50.00
16 to 40 Miles Round Trip: $100.00
41 to 80 Miles Round Trip: $150.00
80 to 100 Miles Round Trip: $175.00
Return Trips are reduced 25% plus actual labor
TWO TECH JOBS:
We bill for the labor and Round Trip travel time of each additional person needed for an On-Site repair. If a customer is able to be the extra pair of hands, that is acceptable for awning springs and hardware, AC installations, and slide-out awnings. The helper must have good balance, a strong back and be comfortable and safe on a ladder.
We provide the helper for total awning replacements and refrigerators due to the risk of injury to the technician and helper if unable to balance the load.
PARTS POLICY
Often our technician needs to do research to locate parts, or frequently, there is a long wait time to reach a Vendor to get part numbers & prices. In that event, the technician will move on to his next job and continue the parts search from the office.
If a job is canceled after a part is ordered, your parts can be picked up at our office.
If you choose to have your parts shipped to you, additional shipping will be charged.
There are no refunds on parts unless the job is canceled before the order is placed.
If you wish to return the part(s) to the Vendor, there is a restocking fee & return shipping charges. Your refund will be the amount remaining after all charges are deducted.
We accept Cash and Checks (American) and ALL Major Credit Cards
SCHEDULING
The most challenging aspect we face in the mobile repair industry is the ever changing schedule. Some jobs require specific weather conditions. Customer availability and deadlines makes the scheduling process even more challenging. Once the schedule is established for any given day, unexpected events can force changes to be made quickly due to factors like weather conditions, job cancellations, parts issues or traffic situations. Or, one job can take much longer than expected which will bump all other jobs on the schedule to a different time of day and possibly to a different day. For this reason we do not schedule jobs by appointment. We provide a target day and a target ETA.
KEY & GATE CODE POLICY
It is best if the RV owner is present at time of service, not only for payment purposes, but to witness the diagnostic and repair process. If no one is able to be on site at time of service, a key location is needed before the job will be scheduled. If the RV is in a gated facility, the gate code is needed as well. If the technician arrives at a gate or at an RV Site and has to wait for a key before beginning the diagnostic & repair process, the down time is billable as labor. If there is no key found in the specified location, the Trip Fee and the minimum hour labor will be billed to compensate for the travel time, vehicle expense and down time.